Get familiar with these questions, answers in order to understand about our service better.
SignalZen is a live chat solution for websites.
Live chat is a medium to contact a webmaster or site owner. Widely called live chat, live support, chat support, Web chat, etc.
That’s totally right, but not all customers are eager to call. Moreover, not all website visitors are willing to call you from abroad. It’s worth to mention, that email is also a good medium. But customers need to wait. Live chat eradicates these limits. In a live chat, customers are able to chat with a site owner immediately. Business is customer-oriented. Retention is based on service. According to Kayako Survey, 79% of businesses say offering Live Chat has had a positive effect on Sales, Revenue and Customer Loyalty.
Not needed. Our dashboard offers and explains simple website integration for HTML, WordPress and Drupal websites. Just follow the instructions. Easy-peasy!
Yes, our developers make it possible. You can add live chat in all the above 5 websites, by yourself.
No. Sign up and open your account one time. In your dashboard, you can add multiple websites and integrate them.
You can add Unlimited websites at anytime
You can add your people as operators and assign websites to manage for them.
Go to Operators -> Invitations and create an invitation. Give the invitation link to follow for the person who should become the operator. Everything else will be handled by the operator. If you use Slack integration, everyone who will participate in replying to live chats will be added as operators automatically.
Dedicated customer support people are full-timers. They are using our dashboard for live chats. If you are getting a limited number of visitors from each site, you can use our Slack Integration. However, you can also wait just for an email about new messages coming in and reply to them as soon as possible.
Slack is a cloud-based instant messaging platform. You can install this app on your mobile, and integrate SignalZen. When a visitor is trying to chat with you, your mobile Slack will alert you. Then you can chat with your site visitors from Slack.
You need some English in order to use the service, but the system is very intuitive and easy to use, so English shouldn’t be the barrier. For your end-users (website visitors) you can translate the chatbox, email communications in any language and provide totally White-Labelled experience. You can also add multiple languages and target on a couple of factors.
There is a provision in our system, to make it to your language. You can translate each text of the chat widget, and make it in your own way. The setup is easy and takes little amount of time for each language you want to add.
Almost all major languages of the world.
Messages will be displayed in your SignalZen dashboard like if you get an email on Gmail. Then you can chat.
You will get mail with chat message. Then you can login and chat. Otherwise, simultaneously you will be alerted by mobile Slack. That is easy to liaise with your site visitors with Slack, on the go.
Yes, we introduced Live Monitoring. See all your website visitors and their browsing history. Noticed interesting browsing behavior? Now you can message first for your prospect.
Sure. We have introduced the Help Center. In this help center, you can build your own FAQ. A visitor sees this first and may read. Then he/she can message you if needed. Much time-saving for you.
Our offerings only much. But our pricing is less, which starts with a Free plan. We have 4 step pricing. But, no "per website" or "per operator" billing. Our chat support will be valuable for your business.