Initial FAQ about us and Live Chat

Get familiar with these questions, answers in order to understand about our service better.

What is SignalZen?

SignalZen is a live chat solution for websites.

What is live chat?

Live chat is a medium to contact a webmaster or site owner. Widely called live chat, live support, chat support, Web chat, etc.

Webmaster or site owner is reachable by email or phone. Why do you offer this extra burden?

That’s totally right, but not all customers are eager to call. Moreover, not all website visitors are willing to call you from abroad. It’s worth to mention, that email is also a good medium. But customers need to wait. Live chat eradicates these limits. In a live chat, customers are able to chat with a site owner immediately. Business is customer-oriented. Retention is based on service. According to Kayako Survey, 79% of businesses say offering Live Chat has had a positive effect on Sales, Revenue and Customer Loyalty.

Sounds good. But I am not a technical person. To add live chat on my website, do I need to hire a developer?

Not needed. Our dashboard offers and explains simple website integration for HTML, WordPress and Drupal websites. Just follow the instructions. Easy-peasy!

I have an HTML business website, a Drupal personal website, a WordPress blog and 2 Woocommerce stores. Is it possible to add live chat on all websites?

Yes, our developers make it possible. You can add live chat in all the above 5 websites, by yourself.

So, you need me to open 5 accounts on the SignalZen website?

No. Sign up and open your account one time. In your dashboard, you can add multiple websites and integrate them.

Shall I add further websites in the future?

You can add Unlimited websites at anytime

How it is possible to manage chat with visitors of 5 websites at a time?

You can add your people as operators and assign websites to manage for them.

How to add a person as operator?

Go to Operators -> Invitations and create an invitation. Give the invitation link to follow for the person who should become the operator. Everything else will be handled by the operator. If you use Slack integration, everyone who will participate in replying to live chats will be added as operators automatically.

Is it hard to sit in a desktop or laptop, and wait for a customer query?

Dedicated customer support people are full-timers. They are using our dashboard for live chats. If you are getting a limited number of visitors from each site, you can use our Slack Integration. However, you can also wait just for an email about new messages coming in and reply to them as soon as possible.

What is Slack Integration?

Slack is a cloud-based instant messaging platform. You can install this app on your mobile, and integrate SignalZen. When a visitor is trying to chat with you, your mobile Slack will alert you. Then you can chat with your site visitors from Slack.

Does SignalZen Live Chat need proficiency in English?

You need some English in order to use the service, but the system is very intuitive and easy to use, so English shouldn’t be the barrier. For your end-users (website visitors) you can translate the chatbox, email communications in any language and provide totally White-Labelled experience. You can also add multiple languages and target on a couple of factors.

What is White-Labelled translation?

There is a provision in our system, to make it to your language. You can translate each text of the chat widget, and make it in your own way. The setup is easy and takes little amount of time for each language you want to add.

How many languages are you supporting?

Almost all major languages of the world.

How do I know if someone visits my website for chat?

Messages will be displayed in your SignalZen dashboard like if you get an email on Gmail. Then you can chat.

What if I logged out?

You will get mail with chat message. Then you can login and chat. Otherwise, simultaneously you will be alerted by mobile Slack. That is easy to liaise with your site visitors with Slack, on the go.

Most visitors are in need of clearing doubts for the same thing. Can I able to ease this thing?

Sure. We have introduced the Help Center. In this help center, you can build your own FAQ. A visitor sees this first and may read. Then he/she can message you if needed. Much time-saving for you.

How our developers utilize your tools?

We offer JavaScript library and RESTful API. Your developer can personalize and integrate deeper into your websites.

What is your pricing?

Before you subscribe to any of our plans, we offer free 1 month trial period. We have 3 step pricing. Each plan is different depending on your desired subdomains, operators amount and features that you want to use.
Happy chatting!