The guide to adding Slack live chat to your Shopify store(s)

published on 21 May 2022

Introduction

According to Forbes.com, E-Commerce sales were $870 billion in the US in 2021, a 14.2% increase over 2020 and a 50.5% increase over 2019. No doubt that a similar situation was almost all over the world keeping in mind pandemics caused changes in customers' behavior.

This was great news for E-Commerce platforms such as Shopify. Shopify’s total revenue for 2021 was $4.6 billion (an increase of 57% year-over-year), and their merchants sold $175.4 billion on their platform—up 47% from 2020.

SignalZen decided not to ignore this rising need and so we stepped into Shopify world by introducing our native App that all Shopify Store owners can install in seconds. It's fully integrated with our Billing system which allows Store owners to pay for SignalZen service without using separate from Shopify invoicing system.

Let's take a look step by step at how you can install the App, embed SignalZen live chat widget, and start receiving chat sessions directly to Slack.

Steps for embedding Slack Live Chat to Shopify Store

Step #1

First of all, please visit Shopify Apps directory and install SignalZen app.

Step #1
Step #1

Step #2

Confirm our App's permissions grant for your Store.

Right after doing that, you will get to the App. We will create an account at SignalZen for you automatically after you click the button.

Step #2
Step #2

Step #3

Once you see the App screen, click the button "Activate widget or disable it". This will get you to the theme page where SignalZen widget gets activated.

Step #3
Step #3

Step #4

Go back to your Store Apps page and select SignalZen App again.

Step #4
Step #4

Step #5

Click the button "Visit Console" to get redirect to the Console where you will see remaining integration steps with Slack.

Step #5
Step #5

Step #6

Once you complete the integration on the Console, please go to your Store and test the Live Chat widget. You should start seeing Live Chat sessions on Slack.

Step #6
Step #6

Finally

Our blog contains more guides on how to use the full batch of features that SignalZen offers, so please check it out.

E-commerce is one of the main industries where Live Chat really has a big impact on sales and engagement. Don't miss this chance to use Slack Live Chat for optimizing your productivity.

If you have any feedback or remarks, don’t forget to give us a shout by our Live Chat or by email info@signalzen.com.

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