Add Microsoft Teams Live Chat to a WordPress website

updated on 15 October 2023

Introduction

42.9% of the world’s websites are built with WordPress according to w3techs.com. If we look at websites that are created with CMSs, that number is even higher: 65.3% of websites built with an identifiable content management system, are currently using WordPress!

w3techs.com

Roughly half of the world's websites are using WordPress. It would be foolish to ignore WordPress in any website plugin development.

SignalZen is not an exception. We have Microsoft Teams WordPress plugin that allows WordPress website owners to integrate with SignalZen. You won't need a code editor or something else too tricky. You can also check our other CMS integrations that we have.

This tutorial shows a few steps that enable WordPress websites to integrate with SignalZen. When you complete the steps, your Live Chat conversations will appear on Microsoft Teams for further developments.

Let's start with the steps.

WordPress integration for Microsoft Teams
WordPress integration for Microsoft Teams

Step #1

Sign up at SignalZen to create your profile and website configuration record at SignalZen.

Screenshot 2022-09-29 at 19.11.29-0pf02

Step #2

After signing up, you will land on the Console where you can perform configuration. Use the Integration Wizard to add the SignalZen Live Chat widget to your WordPress site. You will need to choose the WordPress type of integration. Please click the button "Start" just below the WordPress logo.

Screenshot 2022-09-29 at 19.17.39-8afk9

Step #3

The 3rd step is where the SignalZen WordPress plugin comes into play. As the instructions state, please install the plugin on your WordPress website.

Open the SignalZen WordPress plugin configuration page. On your website administration panel, you will see only one field for configuration. The field "Public Token". Please enter the value you see in the Console Integration Wizard step into the field on the WordPress administration panel.

Screenshot 2022-09-29 at 19.30.28-ehifz

The reference "Public Token" you will use to identify your Live Chat widget configuration and inbox on SignalZen.

The
The "Public Token" value and the "Next" button

Once done with that, please click the button "Next".

Step #4

SignalZen Live Chat widget should be visible now on your website! Congrats!

However, we still need to complete another big part of the integration Wizard. It's about the integration with your team's internal communication platform - Slack or Microsoft Teams.

Choose the MS Teams integration button "Start". You can also stop here and start using SignalZen directly just from the Console and SignalZen mobile apps.

Screenshot 2022-09-29 at 19.37.20-lsblw

Step #5

When you choose Microsoft Teams, the Wizard asks for permissions from your Microsoft Teams workspace. Once you give the permissions, the Wizard asks for admin consent. After that, you need to select a Team for the notifications about new incoming real-time conversations.

Don't forget that to reveal each of these sub-steps, you will need to click the "Next" buttons.

Step #6

Once you complete integration step #5, you will see the summary of your integration as in the screenshot below.

Screenshot 2022-09-29 at 19.49.27-f57ot

Final word

These basic 6 steps open the opportunity to have the so-called Microsoft Teams Live Chat widget on your website. This is a strong value for many reasons that you can also read about here and here.

Also, WordPress in all these steps takes just a single step because we have a plugin for that. It's most of the time self-explaining.

Another remark that you need to know, is that you can integrate multiple WordPress websites to different MS Teams channels.

Even without reading this article, you can have Microsoft Teams WordPress integration in minutes. Just follow the Integration Wizards that you see just after signing up. Good luck with Microsoft Teams live chat on WordPress!

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