Something not clear or tricky? Explore our F.A.Q to find answers or ask in our Live Chat.
We are a Customer Support software as service provider that focuses on working with clients who want to provide Customer Support by using Slack and Microsoft Teams. We provide websites with a Live Chat widget and mailbox. All the traffic that goes through these channels is forwarded to your Slack or MS Teams workspace so that your team could work with them directly from Slack or MS Teams.
That’s totally right, but not all customers are eager to call. Moreover, not all website visitors are willing to call you from abroad. It’s worth mentioning, that email is also a good medium. But customers need to wait. Live chat eradicates these limits. In a live chat, customers are able to chat with a site owner immediately. Business is customer-oriented. Retention is based on service. According to Kayako Survey, 79% of businesses say offering Live Chat has had a positive effect on Sales, Revenue, and Customer Loyalty.
Yes, we made it possible. You can add live chat in all the above 5 websites, by yourself.
You can add Unlimited websites at any time.
Go to page Operators -> Invitations and create an invitation. Give the invitation link to follow for the person who should become the operator. Everything else will be handled by the operator. If you use , everyone who will participate in replying to live chats will be added as an operator automatically.
MS Teams is a cloud-based instant messaging platform just like Slack. You can install this app on your mobile, and integrate it with SignalZen. After the integration, you and your teammates can start chatting with website visitors directly through the MS Teams.
There is a provision in our system, to make it to your language. You can translate each text of the chat widget, and make it in your own way. The setup is easy and takes a little amount of time for each language you want to add.
Sure. We have introduced the Help Center. In this help center, you can build your own FAQ. A visitor sees this first and may read. Then he/she can message you if needed. Much time-saving for you.
Before you subscribe to any of our plans, we offer free 1 month trial period. We have 3 step pricing. Each plan is different depending on your desired subdomains, operator amount, and features that you want to use.
Live chat is a medium to contact a webmaster or site owner. Widely called live chat, live support, chat support, Web chat, etc. It facilitates communication between website visitors and operators that usually belong to the website owner.
No. Sign up and open your account one time. In your dashboard, you can add multiple websites and integrate them.
You can add your people as operators and assign websites to manage for them.
Slack is a cloud-based instant messaging platform. You can install this app on your mobile, and integrate it with SignalZen. When a visitor is trying to chat with you, your mobile Slack will alert you. Then you can chat with your site visitors from Slack.
You need some English in order to use the service, but the system is very intuitive and easy to use, so English shouldn’t be a barrier. For your end-users (website visitors) you can translate the chatbox, and email communications into any language and provide totally White-Labelled experience. You can also add multiple languages and target multiple markets.
Since you translate the chat box yourself, all languages are supported.
You will get mail with chat messages if you choose so. Also, simultaneously you will be alerted by mobile Slack/MS Teams or our mobile app. It's easy to spot all the notifications and answer.