See this demo about adding Microsoft Teams Live Chat to your website
Microsoft Teams is a leader in its software category but doesn't cover some of the use cases that are very useful for businesses that want to optimize workflows. SignalZen offers an easy-to-use extension for Microsoft Teams that enables uniting internal and external communication in a single platform.
The setup takes less than 5 minutes and easily integrates with your Microsoft Teams workspace.
Use our powerful integration wizards to understand each step you need to do.
Add multiple live chat widgets, use powerful platform features, and enjoy unlimited live chat agent space.
Emails from your Customer Support mailbox can reach your Microsoft Teams workspace just like from the Live Chat widget.
Transform your casual Customer support channels into a single stream.
Customer support can continue even if your agents are offline. Offer continued customer service for your visitors directly by scanning your website knowledge base and enabling our Copilot chatbot automated workflows to do the rest.
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SignalZen is ready to help you out on any questions you find during integration process and the configuration of your live chat and/or email mailbox. We guarantee a complete customer care solution.
Powerful and secure Live Chat widget that integrates with Microsoft Teams
Get a notification in your chosen Team once someone from your website or mailbox tries to reach you for help.
Invite your teammates to your desired Customer Support Team, and their profiles will be created at SignalZen automatically after their first message. Avatars auto saved as well!
Microsoft Teams supports Adaptive cards that add interactivity for controlling Live Chats flow. Use interactive buttons and modals to speed up your work with your prospects.
Are you leaving the office for a weekend or vacation? You can always turn off the widget by using an MS Teams command. Additionally, leverage widget online status (offline and online) force options.
Keep discipline in closing your chats, and you will be able to receive additional notifications if a visitor starts messaging again after some period of time. Measuring customer service levels is a mandatory feature for offering better customer service. Once you close a chat, your visitor or email sender receives a request to rate your service.
Keep your chats and notifications channel isolated from the rest of the team. Use private integration Teams for chat sessions. Assign colleagues for chat sessions by using the interactive Assign button.
Keep your chats and notifications channel isolated from the rest of the team. Use private integration Teams for chat sessions and assign colleagues to chats using the interactive Assign button.
Do you have departments in your business and want to target your chat sessions across multiple Teams? We have configuration options that allow you to do that.
Your website visitors who start chatting with you have some data that shows up automatically in MS Teams (location, timezone, ID, etc.) Furthermore, you can expand the dataset by using Prerequisites Form Builder or Metadata, sent by your website.
Are you tired of using the same replies for multiple chats? Saved Replies configured on the Console enables you to use message shortcuts directly with an MS Teams command.
By leveraging SignalZen Microsoft Teams app's command line interface from Microsoft Teams, you can omit the UI for working with your prospects or clients.
Keeping all the history of your chats and data on Microsoft Teams might be challenging. For that, we have the Console that helps to audit chats. Moreover, configure your Customer Support experience, evaluate other relevant data like metrics, and create data exports.
These screenshots illustrate some of the capabilities that Microsoft Teams live chat and email integrations have
