Blog
Customer support, without the extra inbox
Tutorials, comparisons and product deep dives on live chat, AI support and managing conversations from Slack, Microsoft Teams and Google Chat.
08 June 2024
What are webhooks and how to use them for Customer Support?
Webhooks are HTTP requests sent from apps when certain events happen. Learn how they can be used for feeding your applications with chats data.
01 May 2024
Live Chat pro-active messages explained
Learn about pro-active messages by live chat software. Understand the attributes of the pro-active messages and when to use them.
20 April 2024
What is In-app mobile live chat?
Learn what is in-app mobile live chat, its benefits, possible features, integration flow. Get your competitive advantage now.
28 October 2023
Secure Live Chat for your website
Learn on what Live Chat security issues you should pay attention. We outline the most important items and explain how SignalZen approaches them.
18 October 2023
ChatGPT for Customer Support. What is it, why and how?
Learn how ChatGPT can help you optimize your Customer Support service. Live Chat with ChatGPT integration advantages and downsides. See SignalZen's chatbot use case.
12 October 2023
Tutorial on how to use Microsoft Teams for Customer Support
See in action how Microsoft Teams for Customer Support looks like. Start from basics and learn how Microsoft Teams can help you elevate your team productivity.
09 October 2023
Tutorial on how to use Slack live chat for WordPress
Learn how to integrate Slack Live Chat and WordPress website. A step-by-step guide that explains the benefits of using Slack for Customer Support and WordPress integration.
22 August 2023
Tutorial on ChatGPT chatbot integration and using
In this tutorial wee cover why Live Chat Copilot based on ChatGPT is beneficial and how you can configure it by follow a few easy steps.
06 May 2023
Slack or Microsoft Teams IT Helpdesk
We cover how to connect Slack or Microsoft Teams to your helpdesk email. It includes instructions how to make it work and avoid additional platforms for your helpdesk.
12 February 2023
Email integration from SignalZen for Slack, MS Teams, and Console
Receive your Customer Support mailbox emails directly to Slack or Microsoft Teams. Send messages by email in batch, see status of delivery and resend failed emails.
26 October 2022
Social Intents and SignalZen comparison.
Social Intents is a direct competitor for SignalZen. Let's compare both products from the features, integrations and pricing angles. Make an informed decision.
24 October 2022
Chatlio Alternative - SignalZen. A Comparison
Learn more about Chatlio and alternative to it - SignalZen. Analysis with such details as features, Slack integration features and pricing.
-srdi8.png)
14 October 2022
Slack or Microsoft Teams? Analysis for the best choice.
See what works for your team better - Slack or Microsoft teams. This analysis covers popularity, features comparison, pricing, learning curve and other important aspects of both products.
09 October 2022
Tutorial on how to integrate Slack and MS Teams Live Chat to a Shopify store
Learn how to integrate Slack and Microsoft Teams Live Chat to Shopify Store of your choice. Detailed step by step guide with screenshots for your convenience.
30 September 2022
Add Microsoft Teams Live Chat to a WordPress website
Learn how to setup Microsoft Teams Live chat for WordPress website. Talk to website visitors directly from Microsoft Teams. The guide explains a few steps that you need to do after signing up at SignalZen.
19 September 2022
Microsoft Teams live chat integration. Why and how?
Learn why SignalZen has Microsoft Teams integration for Live Chat, why it is a great solution for Customer Support and what it has in the nutshell.
27 May 2022
9 Tricks on how to use Slack for Customer Support
Read this blog post to understand tricks and tools that Slack offers for Customer Support. Learn how to use Slack for Customer Support at full scale.
26 May 2022
10 Slack apps that improve the productivity of your team
Learn about the most popular or useful Slack Apps that the Slack App directory offers. We reviewed them by the popularity score. Boost your Slack team's productivity.
22 May 2022
The Prerequisites Form Builder guide
SignalZen Live Chat prerequisites form builder. Learn how to create a form for your Live Chat box which would give additional information for your operators.
22 May 2022
The Saved Replies feature guide
Live Chat Saved Replies. Learn how to answer to your website visitors via Slack or SignalZen Console by a click from pre-defined list of messages.
22 May 2022
Slack and convenient integration with your Live Chat implementation
This article explains why integration of Slack is so convenient, efficient, and highly recommended for your Live Chat.
22 May 2022
Thinking of adding a Live Chat to your website? Read this first.
Are you puzzled about finding the right live chat service for your site? Try to look into decision making factors from different angle.
22 May 2022
Why closing chats is beneficial: know your Live Chats rating
Why closing chats at SignalZen is beneficial? Your have 2 reasons to do this organising hygiene action. Check out the reasons at this blog post.
21 May 2022
All you need to know about your GDPR and SignalZen
With this publication we confirm that Slack Live Chat Integration via SignalZen is fully GDPR compliant and furthermore explain how to enable all relevant features.
21 May 2022
Tutorial on how to embed Slack into a website
You can embed Slack into website easily in a few moments. Read the instructions on how to embed chat into website and prepare your Live Chat widget for action.
21 May 2022
Introducing Updates: Flexible and Smarter Slack Live Chat Integration
Discover features that make SignalZen Live Chat one of the most flexible on the market. Interactivity, Smart Routing, Pre-defined Slack Channels.
21 May 2022
How to effectively communicate via Slack Live Chat and increase chat ratings
A review of problems that have Chat Bots and the ways how you could optimise agents work load if you choose to give support by Slack Live Chat.
21 May 2022
Multilingual Mechanism for your Live Chat widget connected to Slack
SignalZen offers a tool that enables you to get closer to your customers – Multilingual Live Chat widget. We prepared this tutorial on how to make it work.
21 May 2022
The guide of choosing Slack Live Chat provider
This article introduces the differences, advantages and disadvantages of Slack live chat software in the niche market. See pricing, features, integrations comparison.
21 May 2022
The Help Center Feature Guide
This time we share our tips on how to enable your Help Center feature via Slack Live Chat that can smoothly resolve visitor's issue almost without any human intervention.
21 May 2022
The value of Slack Live Chat offered by SignalZen
You think all Slack Live Chat providers give you the same Live Chat service? Not really! We would like to share some advantages that SignalZen offers to its clients.
19 May 2022
How does Slack Live Chat integration work behind the stage?
Slack integration for Live Chat technical overview. Learn how the security and other features works behind the stage of the solution.