Slack Live Chat

Get a loud notification in your chosen channel once someone tries to reach you for help.

Choose the most suited for you Slack integration type to reply to visitors on your website straight from Slack.

When a teammate sends a message to your website visitor on Slack, SignalZen adds him as an operator. We also fetch and add the Slack profile pictures for operators that the live chat widget will display.

Enjoy all capabilities that Slack can offer - interactive buttons and modals for more effective and prompt work with your website visitors.

Enable your team to control your live chat widget status when you take a break. Switching between statuses is available directly from Slack or Console.

Keep discipline in closing your chats and you will be able to audit your Live Chat data directly from Slack. The closing chats feature is also great for requesting a rating review from your website visitor

Get reminders to participate in a chat that is awaiting your reply via Slack. Also, you can enable or disable notifications about your existing chat visitors' online/offline status.

Keep your chats and notifications channel isolated from the rest of the team. Use private Noisy integration channels for chat sessions and assign colleagues by using the interactive Assign button.

Use the search feature directly from Slack to find threads or channel links that match your query criteria.

When visitors chat with you on your website, Slack will show certain information like their location, timezone, and ID. You can also add more information using the Prerequisites Form Builder or Metadata from your website.

Tired of using the same responses in different chats? You can configure Saved Replies in Console and dispatch them to your Slack conversation utilizing a Slack command.

By leveraging SignalZen Slack command line interface from Slack, you can omit the UI for working with your website visitors.

Do you have departments in your business and want to target your chat sessions across multiple Slack Channels? We have configuration options that allows for you to do that.

Route your chats flexibly on ad-hoc basis into different Slack Channels. Using copy (duplicate) or redirect (copy with delete) buttons, you can ask your colleagues help in different channels.