Slack Live Chat and email integrations enable our clients to reach higher productivity in providing Customer Support. A single platform for internal and external communication is what we offer.
Kristijonas Urbaitis
CEO @ SignalZen
Powerful Slack Live Chat and email integrations boost your team's performance.
Slack Live Chat and email integrations enable our clients to reach higher productivity in providing Customer Support. A single platform for internal and external communication is what we offer.
With our created Slack Live Chat widget, you can chat with visitors on your website through Slack.
We offer 2 types of Slack Live Chat integrations: talking by using threads or dedicated channels per chat session.
We provide you with the essential Slack Email integration for Customer Support.
This feature enables you to receive emails from your Customer Support mailbox and answer those directly from Slack.
Use Copilot (ChatGPT) in Slack Live Chat to communicate with website visitors when your team is offline, always, or as needed.
The Chatbot that we will create for you, will be able to answer even hard questions given by your website visitors.
Perform all Customer Support activities by usign Slack
Get a loud notification in your chosen channel once someone tries to reach you for help.
Choose the most suited for you Slack integration type to reply to visitors on your website straight from Slack.
When a teammate sends a message to your website visitor on Slack, SignalZen adds him as an operator. We also fetch and add the Slack profile pictures for operators that the live chat widget will display.
Enjoy all capabilities that Slack can offer - interactive buttons and modals for more effective and prompt work with your website visitors.
Enable your team to control your live chat widget status when you take a break. Switching between statuses is available directly from Slack or Console.
Keep discipline in closing your chats and you will be able to audit your Live Chat data directly from Slack. The closing chats feature is also great for requesting a rating review from your website visitor
Get reminders to participate in a chat that is awaiting your reply via Slack. Also, you can enable or disable notifications about your existing chat visitors' online/offline status.
Keep your chats and notifications channel isolated from the rest of the team. Use private Noisy integration channels for chat sessions and assign colleagues by using the interactive Assign button.
Use the search feature directly from Slack to find threads or channel links that match your query criteria.
When visitors chat with you on your website, Slack will show certain information like their location, timezone, and ID. You can also add more information using the Prerequisites Form Builder or Metadata from your website.
Tired of using the same responses in different chats? You can configure Saved Replies in Console and dispatch them to your Slack conversation utilizing a Slack command.
By leveraging SignalZen Slack command line interface from Slack, you can omit the UI for working with your website visitors.
Do you have departments in your business and want to target your chat sessions across multiple Slack Channels? We have configuration options that allows for you to do that.
Route your chats flexibly on ad-hoc basis into different Slack Channels. Using copy (duplicate) or redirect (copy with delete) buttons, you can ask your colleagues help in different channels.
These screenshots illustrate some of the capabilities that Slack live chat and email integrations have
