Fully customizable colors, chat buttons, text, translations, and positioning on your website chat box with a chat icon.
Your potential customers want to use a simple live chat tool. Your customer service team wants an easy-to-use and simple tool to communicate with customers. If this bottom line sounds like your use case, SignalZen is here for you.
Add Slack or Microsoft Teams integration. Your chat agents will communicate with existing customers or potential customers directly from Slack or Microsoft Teams. If you don't like that, use SignalZen Console or our native mobile apps (iOS & Android).
The chat window for conversations is just the beginning. Use the prerequisites form feature to collect customers' phone numbers, email addresses, names, etc.
Easily export this data to CSV and use it for email marketing, social network reach out, or other interactions.
Alternatively, use the API for more options.
See what you get out of the box
Override default widget Colors, Chat widget Icon, Positioning, and even more! You can do that directly from the Console by using a simple UI. More advanced options you can find in our Docs.
Build your knowledge base UI. Make it visible to your visitors before starting a live chat. Save time for your visitors if they have basic questions.
Build your form that visitors see before they enter the conversation screen. Use form data for routing to appropriate Slack or Microsoft Teams channels. See all needed data prior to the chat start.
Translate all live chat widgets to any language you want your visitors to see. Target language by visitor browser settings or by forcing via JS code.
Define how and when you want to invite website visitors to a chat session. Make them aware that you are ready to help.
Answer your visitor questions faster with pre-defined and reusable messages. Use this feature via Slack, Microsoft Teams, mobile, or Console.
Enable your visitors to give feedback in a range of 5 stars. Follow statistics regarding the performance.
Use our helpers to implement GDPR compliance requirements by using an easy setup. It includes such features as sending transcripts, destroying chat history, or showing GDPR compliance agreements.
Mobile-friendly widget interface for website visitors. Make sure you don't lose leads on mobile.
Shape all your live chat widget user journeys in your own way. We support subscription plans that allow you to omit SignalZen branding.
Site visitors and chat operators can securely exchange files in real time. Slack support for files is present as well!
Make the communication with users easier by allowing them to send screenshots.
All chat participants can express themselves with emojis 😇
See your conversation statistics in real-time with conversations quantitative and qualitative metrics visuals for your Customer Support team improvements.
See when operators or visitors are online. Use together with your operator online hours configuration via Console.
Customize the widget code snippet. Add any data from your website and make it visible to chat operators for enhanced context.
Operators and visitors are optionally notified about new messages by email, when offline. Configure your operators and your visitors' notifications timing.
Omit Live Chat robots that spam your inbox. Enable the CAPTCHA verification screen for your widget with one click.
Enable your customers to download transcripts of their chats. Send transcripts from the Console to your colleagues by email.
Make sure your Customer Support team is safe. We will scan each attachment with Anti Virus software before you can see it.
Use our JS and RESTful APIs to configure, capture the widget events, retrieve existing live chat visitors and full conversations data.