Wide range of features that helps your website visitors to enjoy an easy and smooth Live Chat experience.
Build your help center UI to be visible for your visitors before starting a live chat. Save time for your visitors if they have basic questions.
Build your form that visitors see before they enter the chatting screen. Use form results to target appropriate Slack channels and see all needed data prior the chat start.
Translate all live chat widget to any languages you want your visitors to see. Target language by visitor browser settings or by forcing via JS code.
Define how and when you want to invite website visitors to a chat session. Make them aware that you are ready to help.
Answer your visitor questions faster with pre-defined and reusable messages. Use this feature via Slack, mobile, or Console.
Enable your visitors to give feedback in a range of 5 stars. Follow statistics regarding the performance.
Use our helpers to implement GDPR compliance requirements by using an easy setup. It includes such features as sending transcripts, destroying chat history, or showing GDPR compliance agreements.
Mobile friendly widget interface for website visitors. Make sure you don't lose leads on mobile.
Shape all your visitors journey of live chat experience in your way. We support subscription plans that allow to omit SignalZen branding from all your website visitor's Live Chat journey.
Site visitors and chat operators can securely exchange files in real-time. Slack support for files is present as well!
Make the communication with users easier by allowing them to send screenshots.
All chat participants can express themselves with emojis 😇
See your conversations statistics in real-time with conversations quantitative and qualitative metrics visualizations for your Customer Support team improvements.
See when operators or visitors are online. Use together with your operator online hours configuration via Console.
Our integration code snippet can be customized to include any data from your website and make it visible to chat operators for enhanced context.
Operators and visitors are optionally notified about new messages by email, when offline. Configure your operators and your visitors' notifications timing.
Use our JS and RESTful APIs to configure, capture the widget events, retrieve existing live chat visitors and full conversations data.