Email integration
Email integration
Answer and receive emails directly from SignalZen — or from Slack, Microsoft Teams and Google Chat. Every support query lands in one stream, handled the same way as live chat.
Branded templates
Every email looks like it came from you
Override the default templates with your own branding, set the “From” name and subject, and use variables so each message adapts to the conversation.
Features
Everything you need to run support over email
Email conversations get the same tools as live chat — replies, ratings, attachments and metrics.
Templates
Override default email templates with your branding. Use variables to make your templates dynamic and responsive to the communication situation.
Multilingual
When a prospect or customer from live chat receives an email, you can answer them in their native language template.
Saved replies
Answer email questions faster with pre-defined, reusable messages. Use them via Slack, Microsoft Teams, mobile apps or Console.
Rating requests
Once an email conversation is closed, send your prospect a customer support rating request — and edit its template too.
GDPR support
Use our helpers to meet GDPR compliance requirements with an easy setup, including destroying chat history when a prospect requests it.
White-label
Edit your email templates with your branding, and configure emails with your own “From” name and subject.
Files transfer
Receive and send emails with file attachments. Download or send them directly from Slack or Microsoft Teams.
Emojis
All conversation participants can express themselves with emojis 😇
Statistics
See conversation statistics in real time, with quantitative and qualitative metrics that help your customer support team improve.
API
Use our RESTful APIs to scan your conversations and your prospect or customer history.
Ratings and statistics
See how your email support performs
Close a conversation and collect a rating automatically. Track response quality and volume in Console, and export the data whenever you need it.
Start your email customer support journey
No commitments to start and a trial period of 30 days.