Email integration

Override default email templates with your branding. Use variables to make your templates dynamic and responsive to the communication situation.

In case your prospect or customer from Live Chat receives an email, you are able to answer it to that visitor in their native language template.

Answer your email questions faster with pre-defined and reusable messages. Use this feature via Slack, Microsoft Teams, mobile apps, or Console.

Once the chat by email is closed, send to your prospect a rating of Customer Support request email. Edit its template as well.

Use our helpers to implement GDPR compliance requirements by using an easy setup. It includes such features as destroying chat history in case your prospect requests that.

Edit your email templates with your branding, and configure emails with the "From" name and subject.

Receive and send emails with file attachments. Download or send them directly from Slack or Microsoft Teams.

All chat participants can express themselves with emojis 😇

See your conversations statistics in real-time with conversations quantitative and qualitative metrics visualizations for your Customer Support team improvements.

Use our RESTful APIs to scan your conversations
and prospects or customers history.