Microsoft Teams Live Chat

Get notifications in your chosen Team about incoming real-time conversations. Conversations can come from your website or Customer support mailbox. Your team members can answer directly from Microsoft Teams.

Invite your teammates to your desired Customer Support Team. We create their profiles and avatars at SignalZen automatically just after the first interaction. Communicate and collaborate before answering chats on the same channel where you receive notifications.

Adaptive cards supported by our Microsoft Teams app add interactivity for controlling Live Chats flow. Use interactive buttons and modals to speed up your work with your prospects.

Are you departing from the office for a weekend break or holiday? You can turn off the widget by using an MS Teams command. In addition, leverage widget online status (offline and online) force options.

Keeping discipline in closing your chats gives benefits. Measuring customer service levels is a mandatory feature. Once you close a chat, your visitor or email sender receives a request to rate your service. Configure user experience for the rating screens yourself. 

Get reminder notifications about conversations that need attention directly to Microsoft Teams channel. Closing conversations will trigger reminders once your visitors re-open them.

Keep your chats and notifications channel isolated from the rest of the team. Use private Teams for integration for receiving conversations. Assign colleagues to chats using the interactive Assign button.

Do you have departments in your business? Target your conversations across multiple Teams. We have configuration options that allow you to do that. Your prerequisite Live Chat form will help to target the right Microsoft Teams channel.

All your website visitors have some data that will appear in MS Teams (location, timezone, ID, etc.) You can expand the dataset by using Prerequisites Form Builder. Sending additional data is available via JavaScript API.

Are you tired of using the same replies for multiple chats? Saved Replies configured on the Console and integrated with Teams enable you to use message shortcuts. Use them directly with an MS Teams command.

Leverage SignalZen bot command line interface from Microsoft Teams. Omit the UI for working with your prospects or clients.

Keeping all the history of your chats and data on Microsoft Teams might be challenging. For that, we have the Console that helps auditing chats when you need to do that. The Console also allows you to configure your Customer Support experience. Evaluate other relevant data like metrics, and create data exports.