It is SignalZen's policy to respect your privacy regarding any information we may collect from you across our website, https://signalzen.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

SignalZen legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• SignalZen needs to perform a contract with you
• You have given SignalZen permission to do so
• Processing your personal information is in SignalZen legitimate interests
• SignalZen needs to comply with the law

SignalZen will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent

Data collecting

SignalZen collects data about registered websites, their visitors and website configuration on SignalZen side that is necessary to keep our service operational.

The collecting of data includes:

• Operators identification data including email, first name, last name, avatar and their personal settings created on the Console.
• Website settings created on the Console including security details (encrypted in SignalZen databases) that are needed to keep all integrations operational.
• Website visitor information obtained via browser headers, browsing history, IP address or other data received by using the technical integration contract (encrypted in SignalZen databases).
• Website visitor messages including files received by using the Live Chat widget (encrypted in SignalZen databases).

Data access, transfer and deletion

The mentioned data above can be accessed via Console UI at https://console.signalzen.com by using secure logging in with the appropriate client credentials.

Transferring of website visitors data can be performed via API which is documented at https://docs.signalzen.com

Transferring of data other than visitors data can be done by contacting SignalZen directly by email info@signalzen.com.

Deleting all data is available via the Console UI pages:

• Website deleting with all accumulated visitors data: Settings (left side menu) -> Delete website (a tab)
• Operator profile deleting with all the settings: Click the avatar (right top of the screen) -> Destroy Profile (menu item)

Log Files

SignalZen follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, SignalZen uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Point of contact

Clients that are having any concerns or questions are welcome to contact us by the Live Chat feature on this website or by email at info@signalzen.com.

This policy is effective as of 8th March 2022.