Social Intents and SignalZen comparison.

published on 26 October 2022

Introduction

In our previous blog post, we covered the differences between Chatlio and SignalZen. It's time to look into Social Intents in the same way. We believe that SignalZen is a solid alternative to Social Intents for certain use cases.

Before we start, worth to mention, that Social Intents is an older product than SignalZen and offers more integrations for different communication platforms, such as Zoom and Webex

However, let's not judge both products and see the exact differences.

Features

The table below represents the basic features that are most interesting for every website owner.

Feature SignalZen logo Social Intents logo
Hosted in a Cloud
Slack integration
Microsoft Teams integration
Zoom integration
Webex integration
Mobile Apps (iOS & Android)
Desktop Apps
Integrations for E-commerce
Custom widget design
Auto reply when operators offline
Multi-lingual widget
White label
Files transfer
Screenshot capturing
Help center in widget
Form builder for widget
Auto trigger messages
Saved replies
Chats rating tracking
GDPR support
Mobile friendly
Statistics
Participant status
Metadata of a visitor context
Question groups
API
Webhooks
Auto chatbot builder
Widget SDK

Slack features

Since Social Intents is a primary Microsoft Teams oriented solution, Slack features are pretty much poor or even not existing. This is where SignalZen shines. Please take a look at the table below for understanding more.

Slack feature SignalZen logo Social Intents logo
Integration wizard
New channels based chatting
Threads based chatting
"Add to Slack" button
Slack commands
Notify to different channels
Redirect to different channels
Copy to different channels
Block visitor
Close chat
Widget online/offline/visibility
Detailed info about user (only Basic)

Microsoft Teams integration

To be fair, Microsoft Teams is the one where Social Intents leveraged more technical capabilities that are given by Microsoft. SignalZen uses fewer capabilities but gives tools that are very similar to the advanced Slack integration. The same notification as in Slack will hit your desired teams with interactive buttons and modals.

Let's see how this gets into the table below.

MS Teams feature SignalZen logo Social Intents logo
Integration wizard
Threads based chatting
"Add to Microsoft Teams" button
Microsoft Teams commands
Notify to different teams
Block visitor
Close chat
Widget online/offline/visibility
Detailed info about user
App Tab based chatting
File sharing
Configuration from Microsoft Teams
Interactive modals directly from a team

Integrations

Each solution has the most common integrations with your website, app, or other kinds of containers for a Live Chat widget. Most clients look for WordPress and Zapier, but let's see in detail what each product offers.

See the table below, please.

Integration SignalZen logo Social Intents logo
Zapier
HTML/JavaScript
WordPress
Drupal
Joomla
Shopify
DialogFlow (for bots)
BigCommerce
Wix.com

Disclaimer: all CMS such as Joomla or Drupal have capabilities to integrate by using HTML/JavaScript integration type but the table evaluates only native support by CMS plugins or modules.

Pricing

Again, SignalZen is way cheaper for doing the same or, in some instances, similar level quality of work.

Let's see the pricing table because it's also an important factor for your choice.

Pricing plans SignalZen logo Chatlio logo
Starter

Up to 200 chats per month
Up to 1 widget
Up to 1 domain
Up to 3 operators
Saved replies
White-label
Auto translations
Custom chatbots

$49 per month
Basic

Unlimited chats
Up to 1 widget
Up to 1 domain
Up to 5 operators
Saved replies
White-label
Auto translations
Manual translations
Custom chatbots

Up to 1000 chats per month
Up to 2 widgets
Up to 2 domains
Unlimited operators
Saved replies
White-label
Auto translations
Custom chatbots

$25 per month $79 per month
Pro

Unlimited chats
Up to 10 widgets
Up to 10 domains
Unlimited operators
Saved replies
White-label
Auto translations
Manual translations
Custom chatbots

Up to 5000 chats per month
Up to 5 widgets
Up to 5 domains
Unlimited operators
Saved replies
White-label
Auto translations
Custom chatbots

$35 per month $132 per month
Business

Unlimited chats
Unlimited widgets
Unlimited domains
Unlimited operators
Saved replies
White-label
Auto translations
Manual translations
Custom chatbots

Up to 5000 chats per month
Up to 5 widget
Up to 5 domain
Unlimited operators
Saved replies
White-label
Auto translations
Custom chatbots

$55 per month $265 per month

Conclusion

This blog post should give you enough insights into all the details that are important for making the best choice.

As usual, both solutions have advantages and disadvantages, so make the right choice by analyzing your needs and financial capabilities. If you like SignalZen, we're here for hosting your Live Chat experience via Slack or Microsoft Teams.

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