Introduction
In our previous blog post, we covered the differences between Chatlio and SignalZen. It's time to look into Social Intents in the same way. We believe that SignalZen is a solid alternative to Social Intents for certain use cases.
Before we start, worth to mention, that Social Intents is an older product than SignalZen and offers more integrations for different communication platforms, such as Zoom and Webex.
However, let's not judge both products and see the exact differences.
Features
The table below represents the basic features that are most interesting for every website owner.
| Feature |  |
 |
|---|---|---|
| Hosted in a Cloud | ||
| Slack integration | ||
| Microsoft Teams integration | ||
| Email integration (mailbox) | ||
| Zoom integration | ||
| Webex integration | ||
| Mobile Apps (iOS & Android) | ||
| Desktop Apps | ||
| Integrations for E-commerce | ||
| Custom widget design | ||
| Auto reply when operators offline | ||
| Multi-lingual widget | ||
| White label | ||
| Files transfer | ||
| Screenshot capturing | ||
| Help center in widget | ||
| Form builder for widget | ||
| Auto trigger messages | ||
| Saved replies | ||
| Chats rating tracking | ||
| GDPR support | ||
| Mobile friendly | ||
| Statistics | ||
| Participant status | ||
| Metadata of a visitor context | ||
| Question groups | ||
| API | ||
| Webhooks | ||
| Auto chatbot builder | ||
| Widget SDK |
Slack features
Since Social Intents is a primary Microsoft Teams oriented solution, Slack features are pretty much poor or even not existing. This is where SignalZen shines. Please take a look at the table below for understanding more.
| Slack feature | |
|
|---|---|---|
| Integration wizard | ||
| New channels based chatting | ||
| Threads based chatting | ||
| "Add to Slack" button | ||
| Slack commands | ||
| Notify to different channels | ||
| Redirect to different channels | ||
| Copy to different channels | ||
| Block visitor | ||
| Close chat | ||
| Widget online/offline/visibility | ||
| Detailed info about user | (only Basic) |
Microsoft Teams integration
To be fair, Microsoft Teams is the one where Social Intents leveraged more technical capabilities that are given by Microsoft. SignalZen uses fewer capabilities but gives tools that are very similar to the advanced Slack integration. The same notification as in Slack will hit your desired teams with interactive buttons and modals.
Let's see how this gets into the table below.
| MS Teams feature | |
|
|---|---|---|
| Integration wizard | ||
| Threads based chatting | ||
| "Add to Microsoft Teams" button | ||
| Microsoft Teams commands | ||
| Notify to different teams | ||
| Block visitor | ||
| Close chat | ||
| Widget online/offline/visibility | ||
| Detailed info about user | ||
| App Tab based chatting | ||
| File sharing | ||
| Configuration from Microsoft Teams | ||
| Interactive modals directly from a team |
Integrations
Each solution has the most common integrations with your website, app, or other kinds of containers for a Live Chat widget. Most clients look for WordPress and Zapier, but let's see in detail what each product offers.
See the table below, please.
| Integration | |
|
|---|---|---|
| Zapier | ||
| HTML/JavaScript | ||
| WordPress | ||
| Drupal | ||
| Joomla | ||
| Shopify | ||
| DialogFlow (for bots) | ||
| BigCommerce | ||
| Wix.com |
Disclaimer: all CMS such as Joomla or Drupal have capabilities to integrate by using HTML/JavaScript integration type but the table evaluates only native support by CMS plugins or modules.
Pricing
Again, SignalZen is way cheaper for doing the same or, in some instances, similar level quality of work.
Let's see the pricing table because it's also an important factor for your choice.
| Pricing plans | |
|
|---|---|---|
| Starter |
Up to 200 chats per month
|
|
| $49 per month | ||
| Basic |
Unlimited chats
|
Up to 1000 chats per month
|
| $25 per month | $79 per month | |
| Pro |
Unlimited chats
|
Up to 5000 chats per month
|
| $35 per month | $132 per month | |
| Business |
Unlimited chats
|
Up to 5000 chats per month
|
| $55 per month | $265 per month |
Conclusion
This blog post should give you enough insights into all the details that are important for making the best choice.
As usual, both solutions have advantages and disadvantages, so make the right choice by analyzing your needs and financial capabilities. If you like SignalZen, we're here for hosting your Live Chat experience via Slack or Microsoft Teams.
