Introduction
At SignalZen, we value transparency and fair play in our niche market. This is why we're publishing this blog post about Chatlio, one of our competitors, versus SignalZen. And yes, we will try to be as objective as possible.
This comparison that you will get contains basic features and pricing. There are more alternatives to Chatlio, but this blog post will compare just Chatlio and SignalZen.
Let's begin with the feature set comparison of these two live chat software providers.
Features
In the table below see the list of all features and their presence in both - Chatlio and SignalZen.
| Feature |  |
 |
|---|---|---|
| Hosted in a Cloud | ||
| Slack integration | ||
| Microsoft Teams integration | ||
| Email integration | ||
| ChatGPT integration (chatbot) | ||
| Mobile Apps (iOS & Android) | ||
| Desktop Apps | ||
| Integrations for E-commerce | ||
| Custom widget design | ||
| Auto reply when operators offline | ||
| Multi-lingual widget | ||
| White label | ||
| Files transfer | ||
| Screenshot capturing | ||
| Help center in widget | ||
| Form builder for widget | ||
| Auto trigger messages | ||
| Saved replies | ||
| Chats rating tracking | ||
| GDPR support | ||
| Mobile friendly | ||
| Statistics | ||
| Participant status | ||
| Metadata of a visitor context | ||
| Question groups | ||
| API | ||
| Webhooks | ||
| Auto chatbot builder | ||
| Widget SDK |
As you can see, there are differences in the feature sets of both providers. SignalZen is strong in supporting more platforms (MS Teams if you switch some day from Slack, Mobile apps, Console). Also, SignalZen supports more configurational parts via UI for your Live Chat widget.
On the other hand, Chatlio has a live chat widget SDK exposed to the public. This means that clients could code them according to their very specific needs.
The strong downside of Chatlio is that it still doesn't have support for ChatGPT chatbot integration.
Slack integration
If you're looking for advanced Slack integration, you're comparing the right products. Both (SignalZen and Chatlio) offer advanced Slack integration.
Let's compare some of the features of Slack integration for Live Chat belonging to both products.
| Slack feature | |
|
|---|---|---|
| Integration wizard | ||
| New channels based chatting | ||
| Threads based chatting | ||
| "Add to Slack" button | ||
| Slack commands | ||
| Notify to different channels | ||
| Redirect to different channels | ||
| Copy to different channels | ||
| Block visitor | ||
| Close chat | ||
| Widget online/offline/visibility | ||
| Send webhook to API | ||
| Detailed info about user |
Both solutions give a similar level of service. However, worth mentioning that SignalZen supports conversations via Slack threads.
On the other hand, Chatlio has more options for configuring widgets straight from Slack, which is different from SignalZen. SignalZen has a lot of configuration options on the Console. It also supports basic configuration regarding the offline/online/visibility status directly from Slack.
This is easy, let's see the pricing plans in detail.
Pricing
There is no doubt that SignalZen is cheaper for all billing plans available. The reason behind that might be that SignalZen is early-stage and founded in Lithuania (EU). This means we can afford to offer a lower price for a similar type of product.
SignalZen has also simpler pricing tiers. Chatlio has 4 pricing packages while SignalZen keeps it simpler to 3 of them.
Check out the table below for a better presentation.
| Pricing plans | |
|
|---|---|---|
| Starter |
Up to 200 chats per month
|
|
| $29 per month | ||
| Basic |
Unlimited chats per month
|
Up to 1000 chats per month
|
| $25 per month | $49 per month | |
| Pro |
Unlimited chats per month
|
Up to 3000 chats per month
|
| $49 per month | $99 per month | |
| Business |
Unlimited chats per month
|
Up to 5000 chats per month
|
| $99 per month | $199 per month |
Conclusion
This basic overview should give a general idea of which product suits your needs better.
Both products have their own advantages and downsides. They are equally strong in their own way so the decision depends on your team's needs as usual.
