Check out an alternative to Chatlio. SignalZen vs Chatlio comparison.

updated on 26 October 2022

Introduction

Here at SignalZen, we care about transparency and fair play in our niche market. This is why we're publishing this blog post about Chatlio, one of our competitors, versus SignalZen. And yes, we will try to be as objective as possible.

This comparison that you will get contains basic features and pricing.

Let's begin with the feature set comparison.

Features

In the table below you can see the list of all features and their presence in both - Chatlio and SignalZen.

Feature SignalZen logo Chatlio logo
Hosted in a Cloud
Slack integration
Microsoft Teams integration
Mobile Apps (iOS & Android)
Desktop Apps
Integrations for E-commerce
Custom widget design
Auto reply when operators offline
Multi-lingual widget
White label
Files transfer
Screenshot capturing
Help center in widget
Form builder for widget
Auto trigger messages
Saved replies
Chats rating tracking
GDPR support
Mobile friendly
Statistics
Participant status
Metadata of a visitor context
Question groups
API
Webhooks
Auto chatbot builder
Widget SDK

As you can see, there are differences in the feature sets of both providers. SignalZen strengths are more platforms (MS Teams if you switch some day from Slack, Mobile apps, Console) for talking with your website visitors and more configurational parts via UI for your Live Chat widget.

On the other hand, Chatlio is good for technical implementation and it has a chatbot (pre-configured robot) for talking with website visitors without operators taking part in it.

Slack integration

If you're looking for advanced Slack integration, you're comparing the right products. Both (SignalZen and Chatlio) offer advanced Slack integration.

Let's compare some of the features when it comes to Slack integration for Live Chat.

Slack feature SignalZen logo Chatlio logo
Integration wizard
New channels based chatting
Threads based chatting
"Add to Slack" button
Slack commands
Notify to different channels
Redirect to different channels
Copy to different channels
Block visitor
Close chat
Widget online/offline/visibility
Send webhook to API
Detailed info about user

Both solutions are giving a similar level of service. However, worth to mention that SignalZen supports chatting via Slack threads which is asked during the integration. On the other hand, Chatlio has more options for configuring widgets straight from Slack, which is different from SignalZen. SignalZen has a lot of configuration options on the Console but it also supports basic configuration regarding the offline/online/visibility status directly from Slack.

This is easy, let's dive into the pricing!

Pricing

There is no doubt that SignalZen is cheaper. The reason behind that might be that SignalZen is early-stage and founded in Lithuania (EU) so we can afford to offer a lower price for a similar type of product.

SignalZen is also simpler in terms of pricing. Chatlio has 4 pricing packages while SignalZen keeps it simpler to 3 of them.

Check out the table below for a better presentation.

Pricing plans SignalZen logo Chatlio logo
Starter

Up to 200 chats per month
Up to 1 widget
Unlimited bandwidth
Unlimited domains
Up to 2 operators
Saved replies
Triggers and auto messages
White-label

$29 per month
Basic

Unlimited chats per month
Unlimited widgets
Unlimited bandwidth
1 domain
Up to 5 operators
Saved replies
Triggers and auto messages
White-label

Up to 1000 chats per month
1 widget
Unlimited bandwidth
Unlimited domains
Unlimited Operators
Saved replies
Triggers and auto messages
White-label

$25 per month $49 per month
Pro

Unlimited chats per month
Unlimited widgets
Unlimited bandwidth
10 domains
Unlimited operators
Saved replies
Triggers and auto messages
White-label

Up to 3000 chats per month
Up to 2 widgets
Unlimited bandwidth
Unlimited domains
Unlimited Operators
Saved replies
Triggers and auto messages
White-label

$35 per month $99 per month
Business

Unlimited chats per month
Unlimited widgets
Unlimited bandwidth
Unlimited domains
Unlimited operators
Saved replies
Triggers and auto messages
White-label

Up to 5000 chats per month
Up to 5 widgets
Unlimited bandwidth
Unlimited domains
Unlimited Operators
Saved replies
Triggers and auto messages
White-label

$55 per month $199 per month

Conclusion

This basic overview should give a general idea of which product suits your needs better.

Both products have their own advantages and disadvantages. They are equally strong in their own way so the decision depends on your team's needs as usual.

Happy chatting!

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