Introduction
Here at SignalZen, we care about transparency and fair play in our niche market. This is why we're publishing this blog post about Chatlio, one of our competitors, versus SignalZen. And yes, we will try to be as objective as possible.
This comparison that you will get contains basic features and pricing.
Let's begin with the feature set comparison.
Features
In the table below you can see the list of all features and their presence in both - Chatlio and SignalZen.
| Feature |  |
 |
|---|---|---|
| Hosted in a Cloud | ||
| Slack integration | ||
| Microsoft Teams integration | ||
| Email integration | ||
| Mobile Apps (iOS & Android) | ||
| Desktop Apps | ||
| Integrations for E-commerce | ||
| Custom widget design | ||
| Auto reply when operators offline | ||
| Multi-lingual widget | ||
| White label | ||
| Files transfer | ||
| Screenshot capturing | ||
| Help center in widget | ||
| Form builder for widget | ||
| Auto trigger messages | ||
| Saved replies | ||
| Chats rating tracking | ||
| GDPR support | ||
| Mobile friendly | ||
| Statistics | ||
| Participant status | ||
| Metadata of a visitor context | ||
| Question groups | ||
| API | ||
| Webhooks | ||
| Auto chatbot builder | ||
| Widget SDK |
As you can see, there are differences in the feature sets of both providers. SignalZen strengths are more platforms (MS Teams if you switch some day from Slack, Mobile apps, Console) for talking with your website visitors and more configurational parts via UI for your Live Chat widget.
On the other hand, Chatlio is good for technical implementation and it has a chatbot (pre-configured robot) for talking with website visitors without operators taking part in it.
Slack integration
If you're looking for advanced Slack integration, you're comparing the right products. Both (SignalZen and Chatlio) offer advanced Slack integration.
Let's compare some of the features when it comes to Slack integration for Live Chat.
| Slack feature | |
|
|---|---|---|
| Integration wizard | ||
| New channels based chatting | ||
| Threads based chatting | ||
| "Add to Slack" button | ||
| Slack commands | ||
| Notify to different channels | ||
| Redirect to different channels | ||
| Copy to different channels | ||
| Block visitor | ||
| Close chat | ||
| Widget online/offline/visibility | ||
| Send webhook to API | ||
| Detailed info about user |
Both solutions are giving a similar level of service. However, worth to mention that SignalZen supports chatting via Slack threads which is asked during the integration. On the other hand, Chatlio has more options for configuring widgets straight from Slack, which is different from SignalZen. SignalZen has a lot of configuration options on the Console but it also supports basic configuration regarding the offline/online/visibility status directly from Slack.
This is easy, let's dive into the pricing!
Pricing
There is no doubt that SignalZen is cheaper. The reason behind that might be that SignalZen is early-stage and founded in Lithuania (EU) so we can afford to offer a lower price for a similar type of product.
SignalZen is also simpler in terms of pricing. Chatlio has 4 pricing packages while SignalZen keeps it simpler to 3 of them.
Check out the table below for a better presentation.
| Pricing plans | |
|
|---|---|---|
| Starter |
Up to 200 chats per month
|
|
| $29 per month | ||
| Basic |
Unlimited chats per month
|
Up to 1000 chats per month
|
| $25 per month | $49 per month | |
| Pro |
Unlimited chats per month
|
Up to 3000 chats per month
|
| $35 per month | $99 per month | |
| Business |
Unlimited chats per month
|
Up to 5000 chats per month
|
| $55 per month | $199 per month |
Conclusion
This basic overview should give a general idea of which product suits your needs better.
Both products have their own advantages and disadvantages. They are equally strong in their own way so the decision depends on your team's needs as usual.
Happy chatting!
