Have you ever wanted to have an IT Helpdesk for your company and serve it from Slack or Microsoft Teams? SignalZen has covered this case for you.
Customer support and internal helpdesk products share very similar technological implementations. This time we will cover how to build a helpdesk solution that accepts incoming emails and sends them to Slack or Microsoft Teams so that you could continue helpdesk conversations from there.
Create an account at SignalZen. A few information bits and an email confirmation process do the trick.
Integrate the helpdesk email that you own with SignalZen. For this step, we have the Email integration wizard.
It's time to integrate Slack or Microsoft Teams depending on your platform. Both integration types have integration wizards for your convenience.
Both wizards contain steps for granting access to your workspace for SignalZen, so make sure you have admin access to Slack or Microsoft Teams.
Now that you have integrated email and your communication platform (Slack or Microsoft Teams), we can test the integrations.
Try to send an email to your helpdesk email mailbox and wait for a notification on Slack or MS Teams. The notification will contain instructions on how to send replies to the sender.
If everything works, the integration went successfully and now you can manage your helpdesk queries by using your internal communication platform. If you can't see the notifications coming in, please contact SignalZen support via Live Chat or email firstname.lastname@example.org.
Advantages of using Slack or MS Teams for helpdesk
The biggest advantage is that you won't need to deal with an external platform for managing your helpdesk activity. Also, you can easier control and discuss replies content with your colleagues.
Fewer platforms, more work done.