AI Copilot
Train AI on your knowledge. Stay in control.
Let Copilot answer common questions, assist agents and handle repetitive conversations so your team can focus on complex customer needs.
Step 1 · Training
Train Copilot on your knowledge.
Copilot learns from your website, uploaded files, custom content, knowledge bases and MCP servers. The more relevant information you provide, the more accurate its responses become.
Step 2 · Conversation
A customer starts a conversation.
When a visitor sends a message through your live chat widget, Copilot analyses the question and searches the knowledge sources connected to your account.
Step 3 · Response
AI generates a contextual answer.
Using your business knowledge and AI reasoning, Copilot writes a response tailored to the customer's request — specific, on-brand and ready to send.
Step 4 · Automation
Choose the level of automation.
Use Copilot the way that suits your team: always on, only when operators are offline, or turned off entirely — changeable at any time.
Step 5 · Oversight
Human oversight at any time.
Your team can monitor conversations, review AI responses and take over instantly — from the platform they already use.
- Monitor every Copilot conversation as it happens
- Review AI answers and refine the training sources
- Take over instantly from Slack, Microsoft Teams or Google Chat
- Continue on mobile apps or in SignalZen Console
FAQ
Questions small business owners ask us first.
How is Copilot different from a traditional chatbot?
Traditional chatbots follow predefined rules. SignalZen Copilot uses AI together with your business knowledge to generate contextual responses and adapt to a wide range of customer questions.
Can I review AI responses?
Yes. Teams can monitor conversations and intervene from Slack, Microsoft Teams, Google Chat, mobile apps or SignalZen at any time.
Does Copilot cost extra?
The only additional cost is your own OpenAI access, because ChatGPT is not a free tool. SignalZen uses your OpenAI access token and optimises usage according to best practice.
What can Copilot learn from?
Company websites, help centers, documentation, uploaded files, custom written content and MCP servers. The more relevant information you add, the more accurate the answers.
Reduce your support workload with AI.
Train Copilot on what your business already knows and keep every conversation under your team's control.