SaaS & Technology
Support, engineering and product in one thread
Collaborate across teams to resolve issues faster and deliver a seamless customer experience — without leaving Slack or Microsoft Teams.
Engineers in the loop
Involve engineers where they already work
Route complex technical questions into Slack or Microsoft Teams channels where engineers can collaborate in real time.
Self-service
Knowledge base integration
Provide instant answers with a self-service help center that reduces repetitive questions before they reach your team.
Features
Everything your team needs
The same inbox, the same team channels and the same AI — tuned to how you work.
Involve engineers in the loop
Route complex technical questions into channels where engineers collaborate in real time.
Unified communication hub
Manage live chat and email conversations inside Slack or Teams — no context switching.
Faster onboarding support
Guide new users through setup and activation with real-time assistance.
AI Copilot for support teams
Generate accurate, context-aware responses to reduce workload and speed up replies.
Knowledge base integration
A self-service help center that answers repetitive questions instantly.
Multilingual
Bi-directional translations let one team support users across markets.
GDPR support
Consent helpers and chat history removal keep your product compliant.
Reporting
Track response times, volumes and satisfaction across every channel.
Start your Live Chat journey
No commitments to start and a trial period of 30 days.