AI Hub
Every AI capability SignalZen gives your support team.
Train AI on what your business already knows, talk to customers in any language, help your agents reply faster — and stay in control of all of it.
AI training
Train AI on your business knowledge.
Train your AI using your website, documents, files, manuals or MCP servers to deliver accurate customer support responses — no datasets, no prompt engineering.
Bi-directional translations
Speak every language your customers do.
Communicate seamlessly with customers in any language using real-time two-way translations. Your agents write in their language, customers read in theirs.
AI Message Assistant
An assistant in every conversation.
Help agents and AI respond faster with smart suggestions, contextual replies and real-time assistance — drafted from the conversation itself, polished before it is sent.
Conversation summaries
Instant context, no scrolling.
Automatically generate clear summaries of customer conversations so your team can understand context in seconds — before replying, or when picking up from AI.
Oversight
AI that learns, improves, and stays under your control.
Monitor, refine and improve AI behaviour while maintaining full oversight of every interaction.
- Review every AI answer in the same inbox as human chats
- Spot questions the AI could not answer and fix the source
- Set instructions for tone, escalation and off-limits topics
- Take over a conversation at any moment
FAQ
Questions small business owners ask us first.
What can I train the AI on?
Your website, documents, files, manuals, help center articles, plain written instructions and MCP servers. SignalZen indexes those sources and answers from them only.
Does translation work both ways?
Yes. Customer messages are translated for your agents, and agent replies are translated back into the customer's language in real time.
Can I keep oversight of what the AI does?
Every AI conversation is visible in the same inbox as human chats. You can review answers, refine training sources and take over a conversation at any moment.
Want AI powered customer support with collaboration in Slack, Teams or Google Chat?
Try SignalZen for free and join happy customers worldwide. No credit card required.