E-commerce
Customer support that converts shoppers into buyers
Answer product, shipping and pricing questions instantly — inside Slack, Microsoft Teams or Google Chat — so fewer carts are abandoned.
Pre-purchase
Real-time pre-purchase support
Answer product, shipping and pricing questions instantly to reduce cart abandonment and increase conversions.
Post-purchase
Orders and returns in one place
Handle post-purchase questions and issues without switching tools, improving response time and customer satisfaction.
Features
Everything your team needs
The same inbox, the same team channels and the same AI — tuned to how you work.
Real-time pre-purchase support
Answer product, shipping and pricing questions instantly to reduce cart abandonment.
Slack & Teams collaboration
Bring sales and support together in one thread to guide customers toward a purchase faster.
Order & returns management
Handle post-purchase questions and issues without switching tools.
AI powered replies
Respond to repetitive inquiries instantly with AI-assisted answers and saved templates.
Multilingual chat widget
Support global customers in their own language and expand your reach effortlessly.
Always-on coverage
AI keeps answering outside business hours so no shopper is left waiting.
Saved templates
Consistent answers for shipping, sizing and returns questions.
Conversion insight
See volumes, response times and ratings behind every conversation.
Start your Live Chat journey
No commitments to start and a trial period of 30 days.