Google Chat integration
Google Chat Live Chat
Set up your Google Chat live chat integration in less than five minutes. Connect your Workspace, add multiple live chat widgets and enjoy unlimited agent seats — guided by simple integration wizards.
Email in Google Chat
Unify customer support queries with email integration
Emails from your Customer Support mailbox flow directly into your Google Chat workspace — just like messages from the live chat widget. Manage every conversation in one stream, with no switching between platforms.
Copilot (AI chatbot)
Support doesn't stop when your team goes offline
Turn your website knowledge base into a Copilot chatbot that answers questions, guides visitors and keeps conversations moving — an AI experience controlled entirely from Google Chat.
Features
Live chat with website visitors directly from Google Chat
A powerful and secure live chat widget that integrates with Google Chat.
New chat session notification
Get notifications in your chosen Google Space about incoming real-time conversations. Conversations can come from your website or Customer support mailbox, and your team can answer directly from Google Chat.
Teammates can join automatically
Invite your teammates to your Customer Support Space. We create their profiles and avatars in SignalZen automatically after the first interaction, so they collaborate on the same channel where notifications arrive.
Use powerful Google Chat interactivity
V2 Cards supported by our Google Chat app add interactivity for controlling the live chat flow. Use interactive buttons and modals to speed up your work with prospects.
Change widget visibility and online status
Departing for a weekend break or holiday? Turn the widget off with a Google Chat command, and leverage the online and offline status force options.
Audit chats by closing or opening
Keeping discipline in closing chats gives benefits. Once you close a chat, your visitor or email sender receives a request to rate your service — and you configure the rating screens yourself.
Auto reminders
Get reminder notifications about conversations that need attention directly in your Google Chat Space. Closed conversations trigger reminders once visitors re-open them.
Route your chats across different Spaces
Do you have departments in your business? Target conversations across multiple Google Chat Spaces. Your prerequisite live chat form helps route each conversation to the right Space.
See all information about your website visitors
Location, timezone, ID and more appear in Google Chat for every visitor. Expand the dataset with the Prerequisites Form Builder or send additional data via the JavaScript API.
Use saved replies
Tired of typing the same replies? Saved Replies configured in Console let you use message shortcuts directly through a Google Chat command.
Google Chat commands
Leverage the SignalZen bot command line interface from Google Chat and omit the UI entirely when working with your prospects or clients.
Use Console for audit and chat history
Console keeps the full history of your chats, helps you audit conversations, configure the support experience, evaluate metrics and create data exports.
Basic profile controls in the App homepage
Let your team define their profile information for live chat widget users directly from the Google Chat App page, and set online hours without leaving Google Chat.
Have a look
See it in action
These screenshots illustrate some of the capabilities that Google Chat live chat and email integrations have.
Start your Live Chat from Google Chat journey
No commitments to start and a trial period of 30 days.